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Robotic Process Automation (RPA): The new era of operational excellence

Benjawan Phinjirapong Benjawan Phinjirapong

The global demand for Robotic Process Automation (RPA) is rapidly increasing as businesses seek to harness enterprise technology to streamline processes and increase productivity.

RPA is the technology tool aimed at automating the mundane high-volume, repetitive, and rules-based business activities for both front office and back office that required a great deal of time and manual effort. Through the use of RPA tools, a business can leverage the software “robot” or “bot” to process transactions, capture or manipulate data, generate automatic responses, communicate with customers or other systems, and so on in the same manner as the prescribed manual pathways taken by a human.

In essence, think of RPA as a digital workforce that could mimic the similar steps that a human takes to perform business tasks, only with the greater speed, increased accuracy, and more consistency.

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