Management Consulting

IT and Operations Management Services

  • Process Management
    • "As-is" Process Capture and Documentation
    • Process Analysis
    • Best Practice Assessment
    • Process Reengineering
    • Process Performance
      • Cost Analysis
      • Throughput Analysis
      • Quality Assurance
  • Program Management
    • Configurations Management
    • Issues Management
    • Project Management
    • Document Control and Records Management
  • Facilities Management
    • Maintenance Program, Policies and Procedures
    • Maintenance Planning and Scheduling
    • Maintenance Work Requests and Work Orders
    • Service Level Agreements
    • Vendor Assurance
    • System and Component Reliability Analysis

Deliverables

  • "As-is" Process Models (data-centric)
  • "What if" Process Analysis and Recommendations
  • Best Practice Suitability
  • Capacity Assessment and Planning
  • Timed Activity-based Costing
  • Performance Measurement and Improvement
  • Standard Operating Procedures and User Manuals
  • Policies and Compliance Mapping
  • Focused Hiring, Training and Organizational Alignment
  • IT Scenario Diagrams
  • Work Flow, Automation and Criteria Management
  • Document and Data Consolidation